Call-Integra - CRM & Telephony Integration (CTI) with Call-Integra for Microsoft Dynamics CRM

Call-Integra for Microsoft Dynamics CRM integrates your CRM and telephony systems providing integration for your Microsoft Dynamics CRM solution. Call-Integra for Microsoft Dynamics CRM enables you to optimize your investment in your Microsoft Dynamics CRM and Telephone infrastructure providing a seamless telephony integration with Microsoft Dynamics CRM delivered in a cost effective and user friendly manner.

Call-Integra Benefits

• Streamlined telephony activity within your business
• Improved customer relationships, service levels and customer satisfaction
• Increased telephone call efficiency and throughput
• Increased business productivity
• Reduced development costs with ease of deployment and implementation
• Supports Microsoft Dynamics CRM 2011, 2013, 2015 and Online

User Interface

Initiate an outgoing call

A call can be started by simply selection of item like contact.
User can dial number by using dialer and call using call button.

Pop Up Screen

Call Receive/ End:
Call can be received by using receive button and end call using end button.

Create CRM records:
User can directly create contact on clicking contact button. The contact form will get open. Likewise, user can create Lead, Opportunity, Account and Case.

Create Activity:
User can create activities. Call-Integra provide Activities like Task, Email and Letter.

Add Call:
User can add another call using add call (+) button. Call-Integra provides add 3 call functionality.

Switch Call:
User can switch two calls using Switch call button.

Hold call:
User can hold between two call.